Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us with any return questions at hello@enjoyexpansion.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll do our best to make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (like food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return your item, and once the return is accepted, make a new purchase for the replacement.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Items must be in the same condition you received them—unworn or unused, with tags, and in original packaging—with proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you whether the refund was approved. If so, your original payment method will be refunded within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please reach out to hello@enjoyexpansion.com.